2023 Courtenay Annual Report

Bylaw Compliance Policy and Strategic Plan

Courtenay is a growing community. Changing expectations and emerging challenges associated with our increasing population identified a need for the City of Courtenay to launch a proactive review of the Bylaw Enforcement Policy. Courtenay Council identified this project as one its strategic priorities for the year. The outcome was a new Strategic Plan for Bylaw Compliance and updated Bylaw Compliance Policy that align municipal service with modern demands. As part of the process, the City completed an extensive review of bylaw services by engaging with a wide variety of community partners, including Island Health, the Comox Valley RCMP, local business associations, community services, internal City departments, other levels of government and the general public to gather insights on priorities, expectations and operational capacity. Over 400 people responded to a resident survey providing valuable feedback on community needs, expectations and aspirations for bylaw enforcement. These comprehensive efforts ensured a diverse range of perspectives were considered in shaping the policy and strategy. Bylaw Compliance Policy The new Bylaw Compliance Policy emphasizes the importance of maintaining a safe and harmonious community through a balanced approach of education and enforcement. The Policy aims to provide understanding and encourage compliance with activities that impact public health, safety and well-being, while promoting accountability and fostering community involvement. Prioritizing fairness, education and community engagement will help the City support Courtenay’s unique character and quality of life. The policy outlines principles of compliance, including: Policy Development and Community Engagement

• A balanced approach to enforcement • Trauma-informed responses • Engagement with curiosity • Commitment to safety • Commensurate intervention • Confidentiality protocols • Responsible service delivery • Procedures for requests for service • Handling of frivolous and anonymous complaints • Reporting outcomes Through proactive communication, advice, reinforcement of regulations and enforcement strategies, the City will prioritize a balanced and considerate approach while maximizing community partnerships and promoting voluntary adherence to bylaws.

City of Courtenay | 2023 Annual Report

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