2023 Courtenay Annual Report

Quality of Life

Resident Survey

Good Governance

The 2023 Resident Survey, "Your Courtenay, Your Voice" included a statistically-valid, phone-based survey with a target of 300 responses, along with an open online survey. The survey inquired about perceptions the City’s identity, public awareness of initiatives, desired improvements, and views on the City’s efforts to promote diversity, equity and inclusion. Findings analyzed by an external research firm reaffirmed anticipated concerns, notably homelessness and housing affordability, while highlighting a range of perspectives on the community’s character and priorities. Despite identified challenges, the survey underscored a prevailing sense of satisfaction with Courtenay's quality of life and perceived value for taxes. Scoring also suggested opportunities for enhancing the city's reputation. The survey showed high satisfaction with fire services, recreation, and parks, while pinpointing areas for improvement, particularly in traffic management and online services. Looking ahead, the City is committed to leveraging the insights gleaned from the survey to guide strategic decisions and actions when determining how to allocate resources to address the most pressing needs of the community. This may involve re-evaluating existing policies, launching new programs, or adjusting service delivery models to better meet the evolving needs of the community. By actively listening to the voices of residents and incorporating their input into decision-making processes, Courtenay strives to build a stronger, more resilient community where everyone has the opportunity to thrive.

How would you rate the overall quality of life in the City of Courtenay today?

Satisfaction with City Services

How satisfied/dissatisfied are you with the overall level and quality of services provided by the City?

Value for Tax Dollars

Thinking about all the programs and services you receive from the City, how would you rate the value you receive for your tax dollars?

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City of Courtenay | 2023 Annual Report