2024 Annual Report

Communications Communication Strategy launch Council adopted a new communication strategy in January 2024, with a range of updated processes, resources and tools that are rolling out over time as capacity allows. The strategy includes recommendations, guidelines and an actionable communication plan to keep residents effectively informed. Public consultation on the project included a workshop with organizations that serve equity-deserving communities as well as a youth survey. With this actionable strategy, the City can more effectively inform residents about City services, policies, initiatives, processes and operations. Website redesign Work began in 2024 on a new courtenay.ca website, expected to launch in summer 2025. The upgrade will replace the current website, which is more than 10 years old, using modern accessibility standards and overall improvements to online information and services. The community was invited to complete an online survey in November 2024 to help shape plans for the website. Survey results were considered to inform decisions on layout and content. outlined in the communication strategy for outgoing communication, the City launched internal and external consultation in 2024 for a new Engagement Framework that will enhance how we consult with the community. The framework reflects the City’s commitment to removing barriers to participation, ensuring underrepresented voices have a platform to contribute. Work on the framework was ongoing for much of 2024, including internal and external consultation and a focus on enhancing equitable engagement practices to ensure all voices were heard. The City directly engaged with organizations that serve underrepresented individuals and groups. A public survey launched in November 2024 to gather feedback on what challenges people face in participating and find ways to overcome them. The Engagement Framework was presented to Council in spring 2025. More information: courtenay.ca/engage Engagement Framework launched Building on recommendations and processes

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City of Courtenay | 2024 Annual Report