2024 Annual Report Draft

Enhanced digital tools to support bylaw enforcement

Resident telephone survey In November 2024, the City conducted telephone surveys through Forum Research Inc. The statistically valid survey asked about City services, community priorities and overall quality of life. The survey will: • Help shape strategic priorities and budgets. • Highlight key community issues and services. • Assess resident awareness of City programs and services. • Uncover potential service gaps. • Support continuous improvement within the City. The City will be conducting the resident survey annually until 2027 to build a five-year dataset, then every two years starting in 2029. Survey results were presented to Council in early 2025.

The City of Courtenay’s Bylaw Enforcement department manages a wide range of daily service requests requiring efficient tracking and response. As part of a phased approach, the City’s IT team is enhancing the Tempest software system to improve the logging, tracking and resolution of bylaw-related calls. This upgrade will help establish service patterns and workload distribution, ensuring timely responses and follow-ups for residents. It will also provide real-time tracking of nuisance properties and high call-volume locations, allowing the bylaw team to deploy resources effectively and safely. Future enhancements will include: • A mobile app for officers to update and manage calls directly from the field. • A public-facing web application, integrated with the City’s website, allowing residents to submit bylaw service requests online. These improvements will strengthen bylaw enforcement efficiency, transparency and accessibility, supporting faster response times and better service delivery across the community.

Standard Park

City of Courtenay | 2024 Annual Report

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