Courtenay Rec Winter 2020 pages all

Courtenay Recreation is moving to new software in 2020!

Whooo is ready for Online Registration?

Our new and improved registration and facility management system will help us provide you with the same high quality level of service, plus one major new feature: Online registration is coming!

Starting in March 2020, Courtenay Recreation patrons will be able to register for programs, and purchase passes from the comfort of home, or anywhere with an internet connection, thanks to our new ACTIVENet registration software. Our friendly Courtenay Recreation staff will also continue to offer telephone and in-person registration. Using up your credits on account

COURTENAY ACTIVE NET

To ease the transition to this new software, we are asking our patrons to use up any credits left on your accounts prior to December 1, 2019. The usual $5 administration fee charged when claiming credits will be waived. The method of refund will vary depending on the original method of payment, as well as the amount. For large credits over $100, refunds may be issued by cheque. To claim your credit, please stop by the Lewis Centre or Florence Filberg Centre, or call the Courtenay Rec- reation Lewis Centre 250-338-5371 or Florence Filberg Centre at 250-338-1000. Membership options during transition period While our staff wind down the old registration software and prepare the new system, membership options for The LINC, Wellness Centre or Fitness are limited to one month options, discounted by 10%, until the new software launches in March. Memberships must expire by February 24, 2020. Temporary Recreation Access Coupons Recreation Access coupon books provide healthy lifestyle opportunities to Courtenay residents of the City of Courtenay who live below Statistics Canada low income thresholds. During the software transition peri- od, temporary Recreation Access Coupons will be issued to eligible applicants for the winter registration session only, valid until February 24, 2020. Once the new software has launched, those who have already gone through the application process will be transferred over into our new system, so there’s no need to re-apply. Our new software will also no longer require physical coupons, and eligible discounts will be available directly through your account. Get ready to set up your new account in the New Year Be prepared for Spring 2020 registration! Watch for information in early 2020 about creating your individu- al or family ACTIVE Net account with Courtenay Recreation. Thank you for your understanding! Courtenay Recreation staff are working hard to get this new software ready for you. Updates and more information will be posted over the coming weeks at www.courtenay.ca/rec

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COURTENAY RECREATION | 250-338-5371 | 250-338-1000 | courtenay.ca/rec