Courtenay Annual Report 2025 draft

Training initiatives Human Resources focused on strengthening organizational effectiveness in 2025 through improvements to processes, communication and workforce supports. This included continued progress on the Attendance Management Program (AMP). After reviewing absenteeism trends, HR and leadership began shifting to a more proactive, supportive approach. Work is ongoing to improve tracking, enhance early intervention and increase clarity and consistency in communication to better support employees and operational needs. The City also advanced foundational work toward a future Human Resources Information System (HRIS) as part of broader corporate Enterprise Resource Planning (ERP). This work aims to improve data consistency, streamline administrative processes and support more effective, data-informed decision-making over time. Human resources

Health and safety The City maintains a strong commitment to occupational health and safety, supported by its WorkSafeBC Certificate of Recognition and participation in the BC Municipal Safety Association. Recent audit results show continued improvement across several key areas. In 2026, the focus will be on strengthening communication across teams and departments, expanding training opportunities and enhancing Safe Work Procedures and documentation practices. Upgrades to Microsoft 365 will support improved access to safety resources and more effective document management. Ten-year injury trends indicate that the recordable injury rate has improved in recent years. While there was a slight increase in lost time injuries in 2025, overall injury rates and audit performance remain at or better than municipal industry averages, reflecting the City’s ongoing commitment to a safe and healthy workplace.

Staff emergency wardens

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