City of Courtenay Annual Report 2022

INFORMATION TECHNOLOGY Internal employee "Help Desk" requests Internal requests for service to the City's Information Technology increased 20% over 2021. Requests on a variety of technical needs including employee on boarding activities, equipment and software installation and maintenance, have seen a marked increase over previous years. In addition, the introduction of multi-factor authentication to enhance network security introduced a number of tickets that, while requiring minimal effort, contributed to the increase in overall ticket numbers. NUMBER OF HELP DESK TICKETS

Interactive GIS Maps Courtenay's primary online interactive map underwent a major upgrade in 2022. The new-and-improved Courtenay Map is an all-in-one interactive web map with a wide range of geographic data across the Cty. Users can look up property information, view zoning and utilities, search for parks, and more. Map layers include recent high-resolution aerial imagery. The map combines all other GIS maps into one single, easy to use map, rather than multiple standalone maps. Tools allow users to add text or shapes as markup, and maps can be exported to print or share. A selection of standalone public interactive maps is also

Voter Checking Software Prior to the 2022 election in October, Information Technology launched electronic voter-checking software. The project allowed election workers across multiple voter locations and polling dates to verify whether an individual had previously checked in at other polling locations or at advance voting opportunities. According to election workers, the system was easy to use and allowed them to quickly and efficiently check the voters list. The centralized database provided greater certainty that duplicate votes could not be cast in Courtenay’s 2022 municipal election. Cyber Security Courtenay's Information Technology vigilantly monitor and protect the City of Courtenay network and systems in a variety of ways, with tools including a firewall and threat detection software. A firewall upgrade in the spring blocked nearly 60,000 individual threats through to the end of 2022. Everyone hates spam, and the City is no exception. The City's systems blocked approximately 45,000 spam emails throughout the year, including a limited number that were confirmed to include a virus.

available, including: • Catch Basin Map • Snow Clearing Priority Routes • Interactive Parks Map • Tree Bylaw Map • Cemetery Search Map

• Open Data Calogue: Data can be viewed online or downloaded as a spreadsheet, KML (for Google Maps), or Shapefile (for GIS software). All data is updated on a weekly basis. To access the open data catalogue and interactive maps, visit courtenay.ca/maps

City of Courtenay | 2022 Annual Report

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