2023 Courtenay Annual Report

Information Technology (IT) Overall tickets for service were down 11% from previous years. Part of the reason could be due to aggregation of tickets through larger coordinated projects, office moves, and set up. IT experienced more walk-ins and phone requests. Some projects included support for City affiliated projects that do not have internal access to the help-desk system.

Internal Network Overhaul The City of Courtenay began steps to extensively upgrade its internal network including security gateways and switching gear. This process began in the latter stages of 2023 and is expected to be finished in 2024. Backup and Disaster Recovery The IT division examined information systems backup and recovery process and discovered that there were efficiencies needed for quicker restore and disaster recovery options. IT was able to leverage existing hardware and improve redundancy in three locations, including one in an offsite backup. The process included testing and procedures set-up for disaster recovery. Cyber Security Courtenay's IT team monitors and protects the City network and systems in a variety of ways, with tools including a firewall and threat detection software. IT was able to detect about 100-200 incidents a month including randsomware, potentially unwanted applications, and Malware. Everyone hates spam, and the City is no exception. The City's systems blocks tens of thousands of spam emails throughout the year.

Help Desk Tickets

*Note that these numbers do not include additional walk-ins, phone or in-person requests, or major projects.

IT and Engineering staff checking equipment at a City facility

City of Courtenay | 2023 Annual Report

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